Customer Success Manager - German speaking

Job description

We are ViriCiti; a young cleantech company of 27 ambitious ViriCitizens who are working hard on the electric transition of commercial vehicles. As we are growing fast we are looking for a Customer Success Manager for the German market, with great communication skills and a customer focused mindset. Do you believe in the power of electric vehicles and are you looking for an environment where initiative is valued? Check if we fit your job expectations and apply!


Your job

As Customer Success Manager you will be part of our fast evolving customer success team that is responsible for happy and engaged customers. You will have an important role in onboarding the customers and training them on how to use our platform. As a first point of contact for our German speaking customers you will be responsible for analysing and solving problems, and acting as the voice of the customer towards the development team. Through engaging with your customers you are able to define their needs and next milestones, and deliver value. Together with your colleagues you are responsible for spotless project coordination for new and existing customers. You will also collaborate with your colleagues from the sales department and meeting customers in Germany. Being part of ViriCiti means you get a lot of freedom to take initiative, but you also need to be able to adjust quickly to new situations and to learn fast.

Requirements

  • An interest or previous experience in IT;

  • At least a Higher Professional (HBO) or University education (WO) degree, a background in engineering is a plus;

  • At least 1 year of work experience in a similar position, for example in account management;

  • Enjoy solving problems;

  • Analytical skills and you enjoy taking initiative;

  • Able to work independent and accurate;

  • Excellent communication skills in German & English.

  • Keywords: people person, result driven, committed, team player & IT savvy.


What you can expect from us

  • A lot of freedom;

  • A competitive salary based on experience;

  • Full time employment (40 hours a week);

  • Training and personal development opportunities;

  • Fun working environment within a great team;

  • Discount on a gym subscription;

  • Daily varied team lunches;

  • Team weekends;

  • Foosball and ping pong competitions... and a ball pit.


About us

We started our adventure 6 years ago by building an efficient and scalable platform based on Node.js. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions and optimize electric operations. Since then, we have grown into the market leader in the US and Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed.


Do you want to be part of a fast growing startup? Apply now!

Deadline for application: 15 January 2019. The selection process may involve an assessment. More info? Email

Heloise Hieber at h.hieber@viriciti.com 


We are looking forward to hearing from you!


Acquisition regarding this vacancy is not appreciated.