We are ViriCiti; a young cleantech company of 33 ambitious ViriCitizens who are working hard on the electric transition of commercial vehicles. We are moving quickly from the start-up phase into growth and scaling up, and are therefore looking for a Customer Success Manager for the German market who brings great communication skills and a customer focused mindset. Do you believe in the power of electric vehicles and are you looking for a fast-paced and dynamic working environment where your initiative is highly valued? Then check if we fit your job expectations and apply!
As Customer Success Manager you will be part of our fast evolving customer success team that is responsible for happy and engaged customers.
First point of contact for our German speaking customers
Responsible for spotless project coordination for new and existing customers
Engaging with customers both in face-to-face meetings and via phone
Defining our customers’ needs and creating a success plan together
Onboarding and training both on site and online
Analysing and solving various issues of our customers
Collaborating with all involved departments (e.g. sales, aftersales, software development)
Contribute to constantly improving processes and workflows
A higher Professional (HBO) or University education (WO) degree, a background in engineering is a plus
At least 2 years of B2B work experience in a customer engaging role, e.g. account management
Excellent communication skills in German & English (both written & spoken)
Ability to interact with multiple layers of stakeholders and organizations
A strong interest or previous experience in IT is a big plus
Strong analytical and problem solving skills
Show initiative and take ownership
Ability to work independently and accurately
Keywords: people person, result driven, committed, team player & IT savvy
What you can expect from us
Become an expert in e-mobility
Training and personal development opportunities
Autonomy and flexible working hours
Competitive salary based on experience
Full time employment (40 hours a week)
Fun working environment within a great team
Discount on a gym subscription
Daily varied team lunches
Annual team weekends
Foosball and ping pong competitions... and a ball pit
We started our adventure 6 years ago by building an efficient and scalable platform based on Node.js. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions and optimize electric operations. Since then, we have grown into the market leader in the US and Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed.
Do you want to be part of a fast-paced slace up company? Apply now!
The selection process may involve an assessment. More info? Email Heloise Hieber at email@example.com
We are looking forward to hearing from you!
Acquisition regarding this vacancy is not appreciated.