Customer Success Manager - Germany (English/German Speaking)

Job description

We are ViriCiti; an international clean-tech scale-up working hard on the electric transition of commercial vehicles. We started our adventure in 2012 in Amsterdam and have opened two additional offices overseas. We are now looking for a hands-on Customer Success Manager for our German speaking market (based in Germany), with great communication skills and a customer focused mindset. Do you believe in the power of electric vehicles and are you looking for an environment where initiative is valued? Check if we fit your job expectations and apply!


Your job

As our Germany based Customer Success Manager you will be part of our fast evolving Customer Success Team that is responsible for happy and engaged customers. In this remote role you will be a vital part of ViriCiti which means you get a lot of freedom to take initiative, but you also need to be able to adjust quickly to new situations and to learn fast.


  • First point of contact for our German speaking customers
  • Responsible for spotless project coordination for new and existing customers
  • Engaging with customers both in face-to-face meetings and via phone
  • Defining our customers’ needs and creating a success plan together
  • Onboarding and training both on site and online
  • Analysing and solving various issues of our customers and act as the voice of the customer towards the development team
  • Collaborating with all involved departments (e.g. sales, aftersales, software development)
  • Contributing to constantly improving processes and workflows

Requirements

  • Educational background in Engineering
  • Work experience in a similar position (e.g. Account Management) is a big plus
  • Strong technical affinity and/or experience in IT
  • Based in Germany, preferably in the Munich area
  • Ability to interact with multiple layers of stakeholders and organizations
  • Analytical mindset, enjoy solving problems, and taking initiative
  • Ability to work independently and accurately
  • Excellent communication skills in German & English


What you can expect from us

We offer you a competitive salary and the chance to learn and grow quickly within a faced paced work environment. You will enjoy flexible working hours, 25 vacation days, travel compensation, and a Learning & Development budget. Besides that we make sure to stay connected with each other in these times through regular company updates and fun online events. Once a year we hold our legendary ViriCiti weekend where we make sure that our ViriCitizens from all our locations reunite in the Netherlands.


About us

We started our adventure 8 years ago by building an efficient and scalable platform based on Node.js. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions and optimize electric operations. Since then, we have grown into the market leader in the US and Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed.


Do you want to be part of a fast growing scale-up company? Apply now!

Please apply directly through our career website. The selection process may involve an assessment. More info? Call us at 020 771 7817 or send us an email to careers@viriciti.com

We are looking forward to hearing from you!