Customer support Representative

Job description

We are ViriCiti; a young cleantech company of 53 ambitious ViriCitizens who are working hard on the electric transition of commercial vehicles. We have been moving quickly from the start-up phase into growth & scaling-up and are therefore looking for support in our Customer Excellence Team to ensure a high level of customer satisfaction. Do you have an entrepreneurial mindset and are you seeking a great new opportunity in an international and fast-growing company? Come join our team!


Your Job
As our Customer Support, you will be part of our dedicated Customer Excellence Team that is working hard to achieve high customer satisfaction. Your responsibility is to work independently and proactively to find fitting solutions to daily requests and all customer concerns. Besides that, you will be part of smaller projects and support with administrative tasks. But that’s not all; In this challenging role, you will deep dive into the technical part of our product to gain extensive knowledge about e-mobility which will facilitate your growth opportunities within the Operations department. Being part of ViriCiti means you need to be ready to act flexibly in an organized and yet chaotic and fast-paced working environment.


What you will be doing

  • First-line issue solving for 4 different products (through phone, incoming tickets etc.)
  • Take over smaller projects (e.g. project implementation)
  • Technical support by diving deeper into the code
  • Support with administrative tasks
  • Become an expert in e-mobility and grow within the Operations department
  • Enjoy normal business working hours (ideally 40h per week)

Requirements

  • At least a successfully completed HBO degree in a relevant field, a technical background is a big plus
  • Excellent communication skills in Dutch and English, both written and spoken (an additional language such as German or French is a big plus)
  • Experience in a customer-focused role or a strong customer-focused mindset
  • Living in or near Amsterdam
  • Analytical expertise and the ability to identify problems creatively
  • Strong interpersonal skills such as problem-solving and decision-making
  • Organized, hands-on, proactive, and a Team Player
  • Ability to work independently and accurately
  • Show initiative and take ownership
  • < 2 years of working experience; this is an entry level job


What you can expect from us

We offer you a competitive salary and the chance to learn and grow quickly within a faced paced work environment. You will enjoy flexible working hours, 25 vacation days, travel compensation, and a Learning & Development budget. Besides that we make sure to stay connected with each other in these times through regular company updates and fun online events. Once a year we hold our legendary ViriCiti weekend where we make sure that our ViriCitizens from all our locations reunite in the Netherlands. In addition to that, we provide a pension plan and compensate for your daily travel to work. But that’s not all; We also find the necessary relaxation important, that is why we offer you company massages, a discount on a gym subscription and fun Ping Pong competitions in our office. Last but not least, you will be part of our monthly ViriCiti office updates with snacks and drinks and other company events such as our legendary annual ViriCiti weekend and our Christmas party.


About us
We started our adventure more than 8 years ago by building an efficient and scalable platform for commercial electric vehicles. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions, and optimize electric operations. Since then, we have grown into market leader in the US as well as in Western Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed.


Do you want to be part of a fast-paced scale-up company? Apply now!

Please apply directly through our career website by sending us your CV and motivation letter. The selection process may involve an assessment. More info? Call us at 020 771 7817 or send us an email to careers@viriciti.com

We are looking forward to hearing from you!

Acquisition regarding this vacancy is not appreciated.