Project and Customer Success Manager - Native French

Job description

We are ViriCiti; a young cleantech company of 60+ ambitious ViriCitizens who are working hard on the electric transition of commercial vehicles. As we are growing fast, we are now looking for a hands-on Project and Customer Success Manager for our French-speaking markets (based in France or in the Netherlands), with great communication skills, technically savvy, and with a customer-centric mindset.

Do you believe in the power of electric vehicles and are you looking for an environment where initiative is valued? Check if we fit your job expectations and apply!


Your job

You will be part of our fast-evolving Customer Excellence team that is responsible for happy and engaged customers. You will have an important role in leading the implementation of our solution with customers, onboarding their teams, and training them on how to use our platform. In this role, you will be a vital part of ViriCiti which means you get a lot of freedom to take initiative, but you also need to be able to adjust quickly to new situations and to learn fast.

  • First point of contact for our French-speaking customers.
  • Responsible for spotless project coordination for new and existing customers.
  • Engaging with customers both in face-to-face meetings, via phone, emails and Zoom.
  • Defining our customers’ needs and creating a success plan together.
  • Onboarding and training both on site and online.
  • Analysing and solving various issues/bugs of our customers and act as the voice of the customer towards the development team.
  • Collaborating with all involved departments (e.g. sales, aftersales, software development).
  • Contributing to constantly improving processes and workflows.

    Requirements

    Requirements


    • Minimum University degree with preference in Engineering educational background.
    • Work experience in a similar position (e.g. Account Management, Customer Project Engineer) is a big plus.
    • Strong technical affinity and/or experience in IT
    • Based in France or Netherlands, preferably in Paris/Northern France or Amsterdam areas.
    • Ability to interact with multiple layers of stakeholders and organizations.
    • Analytical mindset, enjoy solving problems and taking initiative.
    • Ability to work independently and accurately.
    • Excellent communication skills in French (native) and English (fluent).
    • Key traits: people person, result-driven, committed, team player & IT savvy.


    What you can expect from us


    We offer you a competitive salary based on experience and the chance to learn and grow quickly within a fast-paced work environment. You will enjoy flexible working hours, 25 vacation days, travel compensation, and a Learning & Development budget. Besides that we make sure to stay connected with each other in these times through regular company updates and fun online events. Once a year we hold our legendary ViriCiti weekend where we make sure that our ViriCitizens from all our locations reunite in the Netherlands.



    About us


    We started our adventure 9 years ago by building an efficient and scalable platform based on Node.js. Our platform provides data-insights that operators use to extend the range of their vehicles, eliminate emissions and optimize electric operations. Since then, we have grown into the market leader in the US and Europe and have landed large projects all around the globe! Our ambition is high but the atmosphere in our team is informal and relaxed.


    Do you want to be part of a fast-growing startup? Apply now!

    Please apply directly through our career website. The selection process may involve an assessment. More info? Call us at 020 771 7817 or send us an email to careers@viriciti.com

    We are looking forward to hearing from you!

    Acquisition regarding this vacancy is not appreciated.